Over 50 years of BPO experience
Transcosmos launched operations in 1966. Since then we have combined superior "human resources" with up-to-date "technological" capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.
Japan No.1* BPO Player
Transcosmos is the biggest BPO Player in Japan by supporting the clients of various industries. This is the proof that many clients are satisfied with our services and giving their trust to us.
*Gartner "Market Share Analysis: Business Process Outsourcing, Worldwide, 2017"
Be Global BPO Partner with 31 Countries , 172 sites, 52,000 agents world wide
Transcosmos continues to pursue operational excellence by providing these services through our 172 locations in 31 countries with a focus in Asia. transcosmos aims to be the "Global BPO Partner" of our clients to provide them high quality BPO services on a global scale.
Our Core Values
✓ Client oriented service design and development including system or operation flow design. Not just provide FTE and CRM.
✓ Various size of projects from small (2 FTE) to big scale (100 FTE).
✓ 50 years experience and knowledge with KAIZEN (continuous improvement) practice.
✓ Bottom up training and quality control process for client by client. Not just one centralized training menu.