We transcosmos are proactive to adopt the new technology in BPO/ Customer Care field by carefully monitoring the market trend as well as benchmarking other countries trend through transcosmos global network.
We are capable to develop by ourselves as well as bring the technology from other market such as Japan.
OmniConnect is a complete cloud contact center software which improves customer experience and agent efficiency by using an advanced cloud platform combined with AI-powered chatbot system
Chatbot is computer system that simulates a conversation with a real user. It interacts with the user via a chat user interface with a text-based dialog system.
It will provide all-week, round-the-clock customer service inquiries on company FAQs and improve the customer experience. It will be also good for overall cost due to the automated operation.